Borigandee — Customer Terms & Conditions

1. About these terms

These Terms govern your use of the Borigandee customer app and services operated by Borigandee Home Co., Ltd. ("Borigandee", "we", "us"). By creating an account or using the app, you agree to these Terms and to our Privacy Notice. If you do not agree, do not use the service.

What Borigandee is. Borigandee is a marketplace that connects you ("Customer") with independent, vetted tradespeople ("Pros") who provide home services. Borigandee is not the provider of the services — the Pro performs the work as an independent business. We provide the platform, verification, transparent pricing, a held-payment process, and dispute handling.

2. Eligibility & your account

• You must be at least 20 years old and able to enter a binding contract.
• You are responsible for the accuracy of your account information and for activity under your account.
• Keep your login secure; tell us promptly of any unauthorised use.

3. Booking services

• You can request quotes, receive prices from Pros, schedule jobs, and communicate with Pros in-app.
• A booking is formed when you accept a Pro's quote and complete payment as described below. The job details, price, and address are snapshotted to the booking at that point.
• You must provide accurate job information and reasonable, safe access to the location at the scheduled time.

4. Prices, fees & payment

• All prices are in Thai Baht (THB) and shown inclusive of the amounts described below before you pay.
• The price you pay comprises the Pro's service price plus a Borigandee service fee of 5% of the service price (minimum ฿20, maximum ฿150), itemised as a separate line. The breakdown is shown before payment.
• Payment is taken via our payment provider. You authorise us (via the provider) to charge the amount shown.
• Held payment. Your payment is held and is not released to the Pro until you approve the completed job (or a dispute is resolved, or it auto-releases per our published auto-release policy). This is the core of the held-payment process.

5. Held payment & disputes

• If something goes wrong, you can raise a dispute in-app before approving. While a dispute is open, your payment stays held.
• Borigandee will review the dispute and may decide to release, refund, or partially refund the held amount. We aim to be fair to both sides; our resolution decision is described to you with a reason.
• The held-payment process is your primary remedy for service issues.

6. Your responsibilities

• Use the service lawfully and treat Pros with respect.
• Provide a safe working environment and accurate access details.
• Keep it on-platform. Arranging, paying for, or continuing booked work off Borigandee to avoid fees defeats the held-payment process and protections; we may suspend accounts that do so.
• Do not misuse disputes, reviews, or the platform (fraud, harassment, illegal requests).

7. Cancellations, no-shows & fees

• You may cancel per the in-app cancellation rules. Late cancellations or no-shows may incur a fee, deducted/handled as shown at the time.
• If a Pro cancels or cannot attend, we help you rebook (including replacement Pros) and you are not charged for work not done.

8. Reviews & content

• You may rate and review completed jobs. Reviews must be honest and lawful. You grant Borigandee a licence to display review content. We may remove content that violates these Terms.

9. Your data

• We process your personal data as described in the Privacy Notice, in accordance with the Thai PDPA. Home addresses and booking details are sensitive — see the Notice for how we use, share (with the booked Pro, as needed to perform the job), and retain them.

10. Disclaimers & liability

• Pros are independent providers; Borigandee does not perform the services and does not promise any particular outcome beyond the held-payment process described above.
• To the extent permitted by law, Borigandee's liability arising from the service is limited.
• Nothing in these Terms limits liability that cannot be limited by law.

11. Suspension & termination

• We may suspend or close an account for breach of these Terms, fraud, safety risks, or legal reasons. You may close your account at any time; amounts already held/owed are settled per these Terms.

12. Changes to these Terms

• We may update these Terms. We assign each version a number and effective date. For material changes, we will ask you to accept the new version before continuing to use the service; the version you accepted, and when, is recorded. Continued use after a non-material update means you accept it.

13. Governing law & disputes

• These Terms are governed by the laws of Thailand, and disputes are subject to the competent courts of Thailand.

14. Contact

Borigandee Home Co., Ltd. (registered in Thailand, company no. 0105562008598), 42/115 Hua Hin Soi 102, Nong Khae, Hua Hin, Prachuap Khiri Khan 77110 · support@borigandee.com