Borigandee — Pro (Tradesperson) Terms & Conditions

1. About these terms & our relationship

These Terms govern your use of the Borigandee Pro app, operated by Borigandee Home Co., Ltd. ("Borigandee", "we", "us"). By creating a Pro account or using the app you agree to these Terms and the Privacy Notice.

You are an independent contractor. You operate your own independent business. These Terms do not create an employment, agency, partnership, or joint-venture relationship. You decide whether, when, and how to offer quotes and perform work; you use your own tools, equipment, and methods; you are not guaranteed any volume of work; and you are free to work for others, including competitors.

2. Eligibility & verification

• You must be at least 20 years old, legally entitled to work and to provide your trade in Thailand, and able to contract.
• To become listable you must complete verification — at minimum national ID and a payout/bank account so you can be paid. Reference and background checks are optional and unlock higher trust tiers; they are not required to be listable.
• You warrant that you hold any licence, permit, or certification legally required for your trade (e.g. electrical work) and will keep them valid. Optional credential badges (e.g. DSD licence) may help you win work.
• We may decline, pause, or remove your listing where verification is incomplete, expired, or fails, or for the integrity/safety reasons in these Terms.

3. Work, quotes & pricing

• You receive quote requests for customers within your chosen service area and may quote, decline, or ignore them. You set your take-home price; Borigandee adds its fees and applies the agreed commission to produce the customer price (the breakdown is shown).
• You are responsible for quoting accurately and for the services you agree to perform.

4. Performing the job

• Perform agreed work competently, safely, lawfully, and as described to the customer; arrive at the scheduled time or communicate in-app; mark progress/ completion honestly with the required photos.
• Quality, verification, reliability, and dispute rules exist to protect customers and the marketplace's trust. They are marketplace standards, not direction of the manner of your work.

5. Getting paid

• For completed, customer-approved jobs, the held customer payment is released to you (same-day pay where applicable), less Borigandee's commission/fees, to your payout account.
• Payment is via our provider. You're responsible for providing accurate payout details.
• You are solely responsible for your own taxes, social contributions, and any licences/insurance for your business. Borigandee does not withhold employment taxes.

6. Cancellations, no-shows & reliability

• Late cancellations, no-shows, or unreliability harm customers and your standing and may incur fees/penalties, affect your tier, or lead to suspension. Repeated/again-confirmed jobs you abandon may be reassigned.

7. Disputes

• If a customer disputes a job, Borigandee will review and may decide to release, refund, or partially refund the held amount. You can provide your account/evidence. Our resolution decision is final for the held-payment process.

8. Keep work on-platform (anti-disintermediation)

• You agree not to solicit or take Borigandee-introduced customers off-platform to avoid fees, and not to share contact details to do so. This protects the held-payment process, the customer, and the marketplace. Breach may lead to suspension or removal.

9. Conduct, safety & the law

• Act professionally and lawfully; no harassment, discrimination, fraud, or unsafe/ illegal work. Comply with all laws applicable to your trade and business.

10. Customer data & confidentiality

• You will receive customer personal data (name, address, job details) only to perform the job. Use it only for that purpose, protect it, and do not retain or reuse it beyond what's needed. Handle it per the Privacy Notice and PDPA.

11. Liability & indemnity

• You are responsible for the services you provide and their consequences. To the extent permitted by law, you indemnify Borigandee against claims arising from your services, your breach of these Terms, or your unlawful acts.
• Borigandee provides the platform "as is" to the extent permitted by law and is not liable for your business outcomes.

12. Suspension, removal & termination

• We may pause, delist, suspend, or close your account for breach, verification failure, safety/integrity risk, fraud, or legal reasons. You may stop using the service at any time; amounts owed for completed work are settled per these Terms.

13. Changes to these Terms

• We may update these Terms with a version number and effective date. For material changes we will require you to accept the new version before continuing to use the Pro app; the version you accepted and when is recorded. Non-material updates take effect on continued use.

14. Governing law & disputes

• Governed by the laws of Thailand; disputes subject to the competent courts of Thailand.

15. Contact

Borigandee Home Co., Ltd. (registered in Thailand, company no. 0105562008598), 42/115 Hua Hin Soi 102, Nong Khae, Hua Hin, Prachuap Khiri Khan 77110 · support@borigandee.com