Borigandee

Careers

Operations Associate (QA, Support & Coordination)

Hua Hin, Thailand (on-site)Full-time

About Borigandee

Borigandee is a trust-first home-services app for Thailand. We connect customers with ID-verified tradespeople — from plumbing and electrical to air-con, painting and cleaning — with transparent pricing, and the customer's payment held safely until they approve the job. We're an early-stage team building something new, and we're looking for a hands-on person to grow with us.

The role

This is a varied, hands-on role for someone who likes wearing many hats and getting things done. You'll help keep our app, our professionals and our day-to-day operations running smoothly — no two days the same. Based in Hua Hin, working closely with the founding team.

What you'll do

  • App QA and testing: test our iOS and Android apps across the customer and professional experiences, find and clearly report bugs, and help make sure features work before they reach users.
  • Customer support: respond to customer questions and help resolve issues quickly and kindly.
  • Pro outreach and onboarding: call and guide tradespeople ("pros") through signing up, verifying their identity and getting started on the platform.
  • Accounting support: help prepare simple monthly accounting and finance reports and keep records organised.
  • Events: help plan and run on-the-ground events and activities, such as pro sign-up drives and community or marketing events.

What we're looking for

  • Organised, detail-oriented and reliable — you follow through
  • A friendly, clear communicator — comfortable on the phone and with customers
  • Fluent in Thai; English a strong plus
  • Comfortable with everyday tech and quick to learn new tools
  • A flexible, can-do attitude — happy to switch between different tasks in a startup
  • Based in, or able to work on-site in, Hua Hin
  • Nice to have: experience in QA or app testing, customer service, basic bookkeeping or accounting, or event coordination

Details

Apply